Unfortunately, there are tons of terrible reviews on every home builder I look into. So it's almost like we're stuck going with the best of the worst.
Which is almost impossible to figure out which is actually the best of the worst. We were going to buy a Sandlin home. We picked $15,000 worth of upgrades, as stated and signed off on in our contract, during the slab and frame stage. So it was still way in advance.
The changes were provided to the builder. However, once the time came to put in these items, most were the original (non-upgraded) items. But the cost of the upgrades was already rolled into the mortgage. No one told us and we had to realize it on our own just days before closing.
We refused to close unless they honored what was in our signed contract. All the builder wanted to do was put the blame on someone else and says he never received the paperwork with the upgrades. Even through we were directly told by the Design Gallery that it was all provided to him. Anyway, they came back saying they would give us a $500 credit to take the house as is.
No thank you!! We took the time to customize how we wanted OUR house to be and WILL NOT purchase it unless the wrongs are made right. They couldn't even bother to negotiate with us and fix some of the stuff.
Looking at DR Horton now, but they have just as terrible reviews. :(
Product or Service Mentioned: Sandlin Custom Homes House Construction.
Reason of review: Poor customer service.