Product: Sandlin Custom Homes House Construction Clear all filters (12 of 12 reviews match)
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1.0
Details
Bad workmanship.Did not caulk home. In home five months and molding coming apart.Yes they were contacted.
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2 comments
Anonymous
#1505467

I wish I had read reviews before buying their home! Horrible builders and horrible warranty company...they don’t honor their work or repairs ....turn them into the better business bureau online...it’s easy and it’s not good for their business!!

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Review
#1165152 Review #1165152 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Bad quality
1.0
Details
I have been dealing with this problem for 5 months now. By now, my 1-year warranty has expired. If you want a home built in the Dallas or Fort Worth area, I would strongly discourage you from using Sandlin Homes. I think their business practices and customer service...
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Review
#1131294 Review #1131294 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Cons
  • Business practice
Reason of review
Bad quality
Loss
$1500
Preferred solution
I want them to reimburse me to have the problem fixed
We bought a Sandlin Home in December that was started by another family.At first we were disappointed that nothing seemed to be happening with the house. But then they brought in Rhett Butler to take over and everything changed! He immediately got things moving and he...
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Review
#1054280 Review #1054280 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Good customer service
2.1
Details
Unfortunately, there are tons of terrible reviews on every home builder I look into.So it's almost like we're stuck going with the best of the worst. Which is almost impossible to figure out which is actually the best of the worst. We were going to buy a Sandlin home....
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1 comment
Anonymous
#1505470

You were smart to run! I bought their home and was told by Rhett Butler that my inspection report repairs didn’t have to be put on my walk-through report, because it would all be covered and then one year warranty.

Not only was he a liar it took me seven months to finally get him to give me the warranty companies information, because I was tired of his lies. He told me he wouldn’t get his commission check until everything on my inspection report was done then he went as far as telling me that he would pay for it out of his own paycheck liar liar never did anything. He sent one of his maintenance guys out for a day to do some repair painting and fixing some doors that wouldn’t shut properly and they got ruined my exterior doors by taking a chisel and chiseling out the inside of the lock which is around the doors and the warranty company is saying they won’t replace anything that was not on the walk-through report that was done after the fact. They also did not forclose to me until two weeks before closing that the house had roof damage from hail storm several months prior.

They said they were waiting on the check from the insurance company to fix part of the damaged roof, which is strange that a builder can’t afford to fix the roof until a check comes in. Also after I moved in the roof leaked into my granddaughters room and has left rain spots on the walls which has not been repaired either.

You are lucky you walked away!!! But I have turned them into the better business bureau and plan to sue if all else fails!

Review
#1019156 Review #1019156 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Poor customer service
If you wish to be treated as though the seller is doing you a favor, buy now.If you wish to have things constantly redone and never really done right since Sandlin believes they set your expectations not you, buy now. If you want to have the houses all around you the...
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1 comment
Anonymous
#1276701

Pretty much the same experience here. Interesting to see you had same problems as my build, such as rock work, brick work, mantle, placement of lights/switches, rework done improperly requiring more rework.

Things still not fixed as of today and I've been in the house for 6 months. Thanks for posting.

Review
#991843 Review #991843 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Bad quality
1.2
Details
Class Action Lawsuit Filings!! Worthless quality.58 WARRANTY requests the first YEAR in home. 4 months late in getting it built, and literally build my house on an underground spring network that causes water build up, bringing an infestation of water moccasin,...
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Review
#872063 Review #872063 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Bad quality
I share the sentiments of those on this site. I do not recommend anyone contract with Sandlin Homes. I started my home build in April 2015 when I visited the Sandlin model home. My home is still not complete, primarily due to poor organization and extremely poor...
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Review
#858387 Review #858387 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Order processing issue
We too are in Country Lakes. We have had several problems with our home also. It took a year of continual complaining and stress to get the small things taken care of. There are a few things they never came out to repair, even though they said they would. My...
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2 comments
Anonymous
#1162801

fully agree. they simply do not care.

if you point out anything your expectations are counted as non realistic.

is it really to expect people to use tape measures and levels.

family owned can be bad. no one has urgency when everyone are personally associated and probably wont get fired for *** performance.

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Review
#596199 Review #596199 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Poor customer service
Please don't buy a home from Sandlin Custom Homes. They build a terrible product. They pay a very low price per sq. ft. to their subcontractors, it results in terrible work because all of the sub's that ars good, Sandlin will not pay so thats why they use the worst...
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5 comments
Anonymous
#832982

You are right. Sandlin Homes in Little Elm TX are in poor quality and very bad service to fix anything.

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Review
#429028 Review #429028 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction

Contact Sandlin Custom Homes Customer Service

Mailing Address:
Sandlin Homes
5137 Davis Blvd.
North Richland Hills, Texas 76180
Phone:
(817) 281-3509
All Sandlin Custom Homes Contacts

Sandlin Custom Homes Reviews

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  5. 1 review
Sandlin Custom Homes reviews
I will start by saying that our experience of building a home with Sandlin was both disappointing and tremendously frustrating. We entered into a construction contract to build with Sandlin May 21st, 2012. Sandlin agreed to make reasonable efforts to make complete...
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2 comments
Anonymous
#821187

We also had a nightmare experience and are still having it. We are still trying to get items resolved from closing 9 months ago.

They fight you on everything and the construction supervisor lies and has no clue what he is doing.

If building in Argyle, try Plantation or David Weekly. Sandlin is a horror story of the worst kind.

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Review
#427359 Review #427359 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Loss
$10000