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Sandlin Custom Homes - Bad Builder bad warranty coverage!! Run!!!!!!
Sandlin Custom Homes - Bad Builder bad warranty coverage!! Run!!!!!!
Sandlin Custom Homes - Bad Builder bad warranty coverage!! Run!!!!!!
Sandlin Custom Homes - Bad Builder bad warranty coverage!! Run!!!!!!
Well, Rhette Butler lied to me over and over again about my warranty on my home...kept making promises to fix things and sent his Workman in to fix a few doors and do some painting and he actually ruined a door that nothing was wrong with...ruined some doors that...
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1 comment
Anonymous
#1738700

We bought a Sandlin Home and of course everyone was nice as can be. We went to closing and were told there would be a welcome package with warranty info etc, but the only thing in the envelope was a Sherwin Williams paint ad.

Ha! And we had to wait nearly 3 hours for them to deliver a set of keys to us. And when we got to the house they were showing it! No communication to the salespeople!

They lost a $14,000.+ check for our upgrades, mis-scheduled our closing and made things as difficult for us as possible. The builder/contractor for our house was Troy Carlisle. Very pleasant young man, but lacking in ethics. Said he would email instructions for changing our code on our key-less lock.

That was The first week of May. Not a peep. The noise from the vents has not been rectified and I know it will get worse as the wind picks up this winter. He claims it is an easy fix and he would have someone out to see to it.

Big fib. There were a few little things that he did have someone come see to and he also said we did not have to write everything down on our walkthrough. We are old school and took him at his word. Now we find for every warranty issue we have to send it to them in writing and have it approved.

I'm just glad that he roof that was blown off happened before we closed. It could still be wearing a big blue patch. Oh, one other thing, one outside wall was void of any insulation and we would have been clueless had we not had electrical issues that required the guy to take out the outlets and I could see inside the wall and took photos. It is still without insulation.If I were considering Sandlin for another house, I think I would have to pass.

I am just used to people's word being their bond. I guess in todays get all I can get world, that just does not apply.

Just think twice before using this company. ( Oh, they did send a beautiful floral arrangement, thanking us for our purchase and the warranty epartment sent a basket with goodies, some of which had been opened).

Review
#1286770 Review #1286770 is a subjective opinion of poster.
Product
Sandlin Custom Homes Home Warranty
Reason of review
Warranty issue

Sandlin Custom Homes - Outstanding builder and customer service after the sale

4.8
Details
We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building superintendent are professional, knowledgeable and always follow up. We’ve lived in multiple states and this is our 8th new home so we had the bar set high and Sandlin Homes exceeded our expectations! Thank you team Sandlin!
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Review
#1684013 Review #1684013 is a subjective opinion of poster.
Pros
  • Sandlin homes are quality built homes
Reason of review
Good quality

Sandlin Custom Homes in Coppell, Texas - Thanks for reviews

We were about to look at this builder but after reading reviews, no way.
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Review
#1596917 Review #1596917 is a subjective opinion of poster.
1.6
Details
I accidentally came across with Sandlin Homes when i was driving by a newly built community. After researching their homepage, i decided to give it a shot. The house i selected is about 2500 sf, located on a .26 acre lot. I was very happy that i find house that fits my...
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1 comment
Anonymous
#1505463

Yes they are a horrible builder and don’t cover their warranty issues! Run people run!

Review
#1257399 Review #1257399 is a subjective opinion of poster.
Service
Sandlin Custom Homes Customer Care
Pros
  • To avoid this builder
Cons
  • Business practice
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
I have a home built by Sandlin Homes. Unfortunately, I discovered a leak coming from my master bathroom shower floor. The home was still under its 1-year warranty. First, they delayed handling the issue. Then when finally got around to looking at the issue, they...
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Review
#1131294 Review #1131294 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Cons
  • Business practice
Reason of review
Bad quality
Loss
$1500
Preferred solution
I want them to reimburse me to have the problem fixed
1.0
Details
Bad workmanship. Did not caulk home. In home five months and molding coming apart. Yes they were contacted.
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2 comments
Anonymous
#1505467

I wish I had read reviews before buying their home! Horrible builders and horrible warranty company...they don’t honor their work or repairs ....turn them into the better business bureau online...it’s easy and it’s not good for their business!!

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Review
#1165152 Review #1165152 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Bad quality
2.1
Details
Unfortunately, there are tons of terrible reviews on every home builder I look into. So it's almost like we're stuck going with the best of the worst. Which is almost impossible to figure out which is actually the best of the worst. We were going to buy a Sandlin home....
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1 comment
Anonymous
#1505470

You were smart to run! I bought their home and was told by Rhett Butler that my inspection report repairs didn’t have to be put on my walk-through report, because it would all be covered and then one year warranty.

Not only was he a liar it took me seven months to finally get him to give me the warranty companies information, because I was tired of his lies. He told me he wouldn’t get his commission check until everything on my inspection report was done then he went as far as telling me that he would pay for it out of his own paycheck liar liar never did anything. He sent one of his maintenance guys out for a day to do some repair painting and fixing some doors that wouldn’t shut properly and they got ruined my exterior doors by taking a chisel and chiseling out the inside of the lock which is around the doors and the warranty company is saying they won’t replace anything that was not on the walk-through report that was done after the fact. They also did not forclose to me until two weeks before closing that the house had roof damage from hail storm several months prior.

They said they were waiting on the check from the insurance company to fix part of the damaged roof, which is strange that a builder can’t afford to fix the roof until a check comes in. Also after I moved in the roof leaked into my granddaughters room and has left rain spots on the walls which has not been repaired either.

You are lucky you walked away!!! But I have turned them into the better business bureau and plan to sue if all else fails!

Review
#1019156 Review #1019156 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Poor customer service
If you wish to be treated as though the seller is doing you a favor, buy now. If you wish to have things constantly redone and never really done right since Sandlin believes they set your expectations not you, buy now. If you want to have the houses all around you the...
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1 comment
Anonymous
#1276701

Pretty much the same experience here. Interesting to see you had same problems as my build, such as rock work, brick work, mantle, placement of lights/switches, rework done improperly requiring more rework.

Things still not fixed as of today and I've been in the house for 6 months. Thanks for posting.

Review
#991843 Review #991843 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Bad quality
We bought a Sandlin Home in December that was started by another family. At first we were disappointed that nothing seemed to be happening with the house. But then they brought in Rhett Butler to take over and everything changed! He immediately got things moving and he...
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Review
#1054280 Review #1054280 is a subjective opinion of poster.
Service
Sandlin Custom Homes House Construction
Reason of review
Good customer service

Contact Sandlin Custom Homes Customer Service

Mailing Address:
Sandlin Homes
5137 Davis Blvd.
North Richland Hills, Texas 76180
Phone:
(817) 281-3509
All Sandlin Custom Homes Contacts

Sandlin Custom Homes Products and Services Reviews

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1.0
Details
EUGENE, A SALES REP FOR THE DALLAS TX AREA PERCEIVED TO BE VERY UNPROFFESSIONAL, SHORT TEMPERED ALONG WITH A HORRIBLE ATTITUDE, AND HONESTLY MADE ME FEEL UNWELCOME....ME AND MY HUSBAND WERE LOOKING FOR A NEW HOME TO PURCHASE NEAR THE MOUNTAIN HOLLOW/MOUTAIN TERRACE...
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2 comments
Anonymous
#1543070

Very same experience here.. EUGENE is rude, abusive and basically told us that this was not the neighborhood for my partner and I.

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Review
#945444 Review #945444 is a subjective opinion of poster.
Service
Sandlin Custom Homes Sales Representative
Cons
  • Eugene
Reason of review
Poor customer service