Well, Rhette Butler lied to me over and over again about my warranty on my home...kept making promises to fix things and sent his Workman in to fix a few doors and do some painting and he actually ruined a door that nothing was wrong with...ruined some doors that needed to be fixed as well.....Rhette acted all nice and kept making promise, but was full of crap...also went as far to tell me he wouldn’t get his commission check on my house until he fixed all the repair on my inspection report.....and went even further and said he’d replace the doors out of his pay check..... what a liar !
Finally after 7 months and nothing done that he promised, I was tired of his crap, so demanded his bosses info and finally after several request he gave me the warrant company, who now is worse than him, which says a lot!!! So I turned them into the better business bureau and I suggest everyone do that....it puts public complaints on them and they have to answer though them.... if that doesn’t work I will take them to court.....they need to be shut down as a builder! Horrible builder, horrible warranty company, and horrible employees!
Run people you can find a better home for your money....as for me I will continue to post bad reviews until they honor what they need to fix. And when I see people looking at their homes, I will let them come into my home and see the horrible workmanship! And the letters from their warranty department, which I have copies of printed and ready to hand out, and the text message I sent to Rhette and his response back! No joke, I don’t let people walk over me, I take action!
The problem is people don’t take action and until you do things won’t change! Force them to honor their repairs and warranty. I even hired a second inspector and paid $350 to him to go over the house again 8 months after I moved in and submitted it to Sandlin Homes warranty department and also the one I did before closing and they said they wouldn’t honor a third party inspections report.....well that is what I gave them for my years warranty repairs and they think they can bulley me and tell me it’s not covered because it wasn’t written down on the walk though report....that’s funny because Rhett told me when I did the walked though, I didn’t need to have him write all those repairs down things on my walk through report, because they were covered in the years warranty. These people are crooks!
Run run run!!!!! Just a few pictures, I have so many more!!
Product or Service Mentioned: Sandlin Custom Homes Home Warranty.
Reason of review: Warranty issue.